The problem
The common failure mode is fragmented ownership, duplicated activity, inconsistent information and technology layered over an unclear process.
Business transformation
Enterprise Workflow Transformation
A representative operating-model and workflow transformation pattern: clarifying how work moves through an organisation, where friction accumulates and which changes should be made before technology is added.
What changed
The work reframes the operating flow around outcomes, decision points, accountability and evidence. Automation is introduced only after the underlying process is understood.
What was built
A clearer operating model, mapped workflows, defined hand-offs, decision rules, system requirements and an implementation roadmap that can be delivered incrementally.
Martin’s role
Executive framing, commercial prioritisation, operating-model design and translating business requirements into a buildable technology and change programme.
Outcome
A more measurable operating system with fewer ambiguous hand-offs, clearer accountability and a practical route from diagnosis to implementation.
Related capability
Operating-model design, digital transformation, process redesign and enterprise technology.