The problem
Commercial buyers often face fragmented supplier markets, inconsistent enquiry handling and limited visibility over which provider is appropriate for a specific requirement.
Industrial services
National Services Platform
A platform model for connecting commercial demand with specialist service delivery across property, facilities and infrastructure without implying that the platform itself performs regulated or technical trade work.
What changed
The model separates demand capture, qualification, routing and supplier delivery. The digital platform focuses on matching, workflow and commercial coordination while specialist work remains with appropriately capable service providers.
What was built
A repeatable digital service-hub pattern covering sector positioning, enquiry capture, supplier routing, workflow state, operating standards and a scalable structure for multiple service categories.
Martin’s role
Business model design, digital-platform direction, operating structure and commercial positioning across the service-hub portfolio.
Outcome
A clearer route for commercial demand to reach relevant specialist providers, with a platform structure that can expand across multiple service categories while preserving role clarity.
Related capability
Industrial and commercial services, marketplace design, digital operations and venture development.